KRISTIN CASEY

 Results-driven
operations leader with over 10 years of experience in enhancing organizational
efficiency and operational performance. ader with over 10 years of experience
in enhancing organizational efficiency and operational performance. Proven
track record of managing high-stakes projects, improving vendor relationships,
and providing strategic support to executive leadership. Adept at fostering
collaboration across departments to achieve financial and operational
excellence. 

 

SKILLS  

Project
Management," "Financial Analysis," "Strategic
Planning," and "Team Leadership. 

  

  

 

PROFESSIONAL EXPERIENCE  

NorthEast Provider Solutions, Valhalla, NY June 2023-Present 

Executive Assistant, Development 

· Orchestrated departmental activities
in a matrix management environment. Collaborated
with event planners, processed vendor contracts, and recorded financial
transactions for 8 fundraising events (2024) and 14 (2025). Improved vendor
payment from net 60 to day of event. hospital tours.  

· Organized quarterly
Board meetings for 6 Foundations, donor lunches and hospital tours.  

· Managed payroll
processes for a workforce of over 30 employees, ensuring compliance and timely
payments. 

·   

Hospital for Special Surgery, New York, NY August 2017-June 2020 

Administrative Manager, Physician Services 

· Orchestrated departmental activities
in a matrix management environment. Served as liaison between finance
leadership and physician offices, as well as confidential contacts outside of
organization. 

· Designed
streamlined process to compare Continuing Medical Education spending against
physician contract terms. Increased number of physician accounts managed by 75
and reduced approval process by 3 days. 

· Provided
expertise to physician office staff across all sites on preparation of expense reports, account management, and financial
compliance. Identified opportunities for staff education, authored
training material, and designed individualized training sessions.  

· Collaborated on
quality improvement project to enhance medication reconciliation process. Delivered
feedback of nurses’ documentation performance and
reported trends in provider failure to achieve MIPS standards. 

  

Hospital for Special
Surgery, New York, NY September 2015-August 2017 

 Administrative Manager, Revenue Cycle  

· Centralized all aspects of
administrative and operational functions across the Revenue Cycle. 

· Served as project
manager for 2-million-dollar office renovation. Secured 15k of new technology for conference rooms. Accelerated
construction dates to align installation of technology with office renovations. 

· Directed space
planning activities for new Midtown site. Collaborated with contractors, information technology professionals, and
department leadership to relocate 110 FTEs. 

· Led employee
engagement activities and Gallup action planning for 300+ FTEs across 8
departments. Achieved 100% employee participation in 10 departments throughout
2015 and 2016.  

· Managed 11 million dollars
annually in purchase orders and procurements, monitored
budget reports, and addressed variances. 

  

Hospital for Special
Surgery, New York, NY March
2014-September 2015 Executive Assistant, Patient Financial Services 

· Organized Epic
leadership meetings, training, and travel for 3 departments throughout EMR
implementation. 

· Centralized invoice payment
process for department, which was adopted by all departments in Revenue Cycle. 

· Developed strategies to control
expenses, operate at peak efficiencies, and evaluate
all cost savings opportunities. 

· Completed Capstone Project in Patient
Access. Shadowed patient facing staff and co-authored sensitivity training
material. Initiated Front End Overtime Project: identified patient volume
patterns, restructured meal coverage, and relocated 10 Patient Access
Specialists based upon productivity. Achieved goal to employ 60 full-time PAS
and reduce departmental expenses. 

  

Four Winds Hospital, Katonah, NY September
2010-January 2013 Manager, Milieu  

· Supervised daily operations of two 16 bed inpatient units and
managed team of 20 employees. 

· Served as liaison
between clinical leadership and direct care staff. Developed framework to relay
critical patient information and improve efficiency of communication between
units.  

· Collaborated with clinical
leadership on program design and individual treatment plans. 

· Designed monthly
staff schedule and daily assignment sheets tailored to 15+ variations in
program and staffing.  

Four Winds Hospital, Katonah, NY March
2008-September 2010  

Mental Health Worker 

· Supervised therapeutic community,
provided crisis support, and documented behavioral changes in medical record. 

  

  

 

EDUCATION  

Masters of Public Administration: Mercy
College, Dobbs Ferry, NY 

Bachelor of Liberal Studies:Purchase College, Purchase,
NY 

  

  

 

VOLUNTEER ACTIVITIES  

Team Captain, Hospital for Special Surgery New York, NY  

Alliance for Lupus Research, Walk with Us to
Cure Lupus 2014-2017 

Arthritis Foundation, Walk to Cure Arthritis 2014-2016 

  

 

COMPUTER SKILLS  

Epic, Kronos/UKG Pro,
Symplr Contract Management, Infor, Saba/Halogen, Meditract, Condeco, Microsoft
Office Suite