Jessica Hampshire
Biography:
Work Experience: 1.4 years
Work Experience:
Customer Service Specialist with 10 years of experience in diverse roles, including leadership and customer engagement, with a proven track record of enhancing brand visibility and customer satisfaction. Proficient in staff supervision, financial management, and strategic marketing, leveraging strong communication and customer service skills to drive sales and foster team collaboration.
Work history:
Job Title: Assistant Manager
Company: Jersey Mikes
Period: November 2024 - January 2025
Role Description:Providing exceptional customer service and ensuring customer satisfaction.
Motivating, developing, and coaching employees.
Performing tasks related to opening and closing the store, including scheduling, ordering, and inventory management.
Assisting in employee training and development.
Meeting store sales goals.
Maintaining a clean and fun business environment.
Understanding and implementing food safety procedures.
Possessing strong menu and product knowledgeJob Title: Assistant Manager
Company: Pizza Hut
Period: February 2023 - March 2024
Role Description:Leveraged customer service expertise to increase sales through upselling across phone, online, and walk-in interactions, ensuring accurate order processing and fulfillment.
· Empowered team to deliver fast, friendly, and food-safe service by maintaining optimal workstation coverage.
· Implemented cross-training initiatives to equip staff with food safety knowledge and practices.
· Provided comprehensive support to the General Manager, managing tasks like stocking, cleaning, food prep, employee training, schedule creation, and paperwork.
Education:
Kennesaw State University
Bachelor's Degree – Communications & Media Studies
Period: August 2011 - May 2017
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