Michael Russell
Biography:
Work history:
Job Title: IT Help Desk Manager
Company: Whistler ITS
Period: February 2020 - present
Trainings, Certifications and Licences:
- CompTIA C+
- CompTIA Network+
- CompTIA Security +
- CompTIA Cloud+
• Manage a remote help desk team providing comprehensive IT support to restaurants and retail stores.• Supporting a wide range of technologies, including POS systems, credit card processing, networkinfrastructure, firewalls, cameras, and email.• Assisted restaurant staff and management with all IT-related needs.• Sales associate
Job Title: Senior IT Technician
Company: Whistler ITS
Period: February 2020 - present
Role Description:• Troubleshoot and resolve complex technical issues escalated from Level 1 support• Diagnose and repair hardware and software problems• Install, configure, and maintain computer systems and peripherals• Provide technical support to internal or external clients• Document technical procedures and solutions• Maintain knowledge of industry best practices and emerging technologies• Configuring networks, firewalls, servers etc.
Education:
Tri County Community College
Associate's Degree
Period: January 2020 - May 2022
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