Michael Van Tassell

Work history:

• Job Title: IT Help Desk Analyst

  Company: Urth Caffe

  Period: January 2024 - November 2024

  Role Description:

   Manage Corporateand Restaurant NetworkInfrastructure 

  Manage 3rd party vendors (Security Cameras, POS,
  Firewall, PCI, Alarm Co., ISP's). Manage Carbonite Backup and Restore for PC
  and Servers 

  Administer Office 365/Active DirectoryExchange for Approx 100 users 

  Provide Desktop support for users at both corporate level, commissary and restaurant locations (11) Administer Corporate Mobile Device Management
  System 

  Manage Ooma and Zoom VOIP phone system  

• Job Title: Help Desk Analyst

  Company: Torchy's Tacos

  Period: April 2022 - January 2024

  Role Description:

   Tier 3 escalation point for Desktop, Network,
  Azure, Office 365, POS, Camera, AV, Music issues Identify and resolve ongoing
  or repetitive issues 

  Explore and remediate pain points in the help desk
  support process Assist in strategic IT projects 

  Products Used: MerakiSwitches and AccessPoints (Set Vlans,Activate Ports), WUG, Air WatchMDM, Verkada and other 3rd party Security Camera Systems 

  Utilize and administer Fresh Service Ticketing System  

• Job Title: IT Help Desk Analyst

  Company: Urth Caffe

  Period: February 2020 - March 2022

  Role Description:

    

  Manage Corporateand Restaurant NetworkInfrastructure
   

  Manage 3rd party vendors 

  Manage Carbonite Backup and Restorefor PC and Servers Administer
  Office 365 Exchange for Approx 100 users 

  Provide Desktop support for users at both corporate
  level and restaurant locations Administer Corporate Mobile Device Management
  System 

  Manage VOIP phone system  

Education:

• ITT Technical Institute

  Bachelor's Degree – Information Systems Security

  Period: September 2000 - December 2004