Danya Brown

  

Biography:

Work Experience: 4.1 years

Work Experience:

 Customer Services |Account Relations | Disputes  

Reliable, energetic and
resourceful customers service professional with over five years of experience
resolving customer complaints and promoting conflict resolution. Ability to
cultivate key client relationships for multiple campaigns in diverse industries.
Expertise in client services, account management, relationships-building and
communication.   

Work history:

  • Job Title: Customer Service

    Company: Cosmetology

    Period: September 2022 - present

    Role Description:

     · Promptly respond to customer enquires in a
    professional manner.     

    · Ensures compliance with banking regulations
    and security policies, resolving customer complaints effectively and
    efficiently.     

    · Assist customers with online banking, mobile
    app navigation, troubleshooting technical issues and assisting with filing
    disputes for customer accounts     Identify
    opportunities to promote products, services and refer to customer to relevant
    departments and navigated multiple computer systems     

  • Job Title: Patient Advocate

    Company: Express Scripts Cigna

    Period: September 2020 - September 2022

    Role Description:

     · Received customer service inquiries from
    members, providers, and physician.     

    · Identified and escalated calls in a
    compassionate manner for company compliancy.      

    · Did research to resolved issues in a timely
    manner, used multiple computerized systems to gather information and documented
    results in database.     

    · Assisted members in understanding and
    maximizing the use of their pharmacy benefits.     

    · Collaborated with team to quickly resolve
    customer complaints with appropriate action.     

    · Coordinated and maintained office supplies
    and equipment bi-weekly.      

  • Job Title: Order Entry/ Customer Service

    Company: Safilo

    Period: November 2017 - December 2019

    Role Description:

     · Greeted and welcomed clients with a warm,
    friendly and positive attitude.     

    · Answered questions about products, handled
    issues with accounts and escalated issues to management appropriately.     

    · Assisted clients with technical issues of web
    accounts using appropriate data and ensuring client met Quality Assurance.     

    · Awarded for excellent adherence to timely
    calls and productivity.      

Education:

  • Park View Highschool

    High School – Health Occupations

    Period: August 2008 - May 2010

  • Southside Community College

    Associate's Degree – Phlebotomy

    Period: May 2010 - December 2011

  • Western Governor University

    Bachelor's Degree – Business Management and Accounting

    Period: May 2022 - present

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