Ladietra Albert
Biography:
Work Experience: 2.5 years
Work Experience:
Results-driven professional with a diverse skill set spanning customer service excellence, administrative efficiency, and clinical expertise in medical assistance. Proven track record of delivering exceptional patient care, streamlining administrative processes, and ensuring outstanding customer satisfaction. Adept at managing tasks with precision and providing vital support in fast-paced environments. Positioned to leverage a unique blend of skills to contribute effectively within a dynamic and service-oriented role.
Work history:
Job Title: Supervisor/ back of house
Company: Burlington
Period: November 2023 - October 2024
Role Description:improvement of FAST process, Friendliness, Speed of Checkout and customer feedback surveys taken by maintaining a
customer-first focus and delivering a consistently great experience to all our customers with a high level of
professionalism.
Role model exemplary customer service behaviors while coaching and supervising the cashier associates to ensure that
the front end standards and execution strategies are met consistently.
Participate in weekly Workload Planning Meetings and morning rallies.
Maintain operations and organization of front end area; troubleshoot any issues which may occur with registers and
transactions.
Ensure validity of customer returns, exchanges, layaways, check authorizations, and voids.
Coordinate meal and break periods and monitor schedule adherence.
Assist in the interview, selection, orientation and training of associates.
Perform other tasks as assigned from time to time.
Back of house duties:
distribute merchandise from the storeroom to the sales floor. processes and unloads the store inventory merchandise.
maintain the organization and cleanliness of the backroom to ensure the safety and wellbeing of all staff. stock these
items and monitor for defective or expired merchandise, reporting defective items and pulling them from the shelves.
Job Title: Medical assistant
Company: Next level urgent care
Period: August 2021 - March 2023
Role Description:Responsible for efficiently assisting the Medical Providers by performing a range
of clinical tasks, including:
● Prepare patient, machine, room, equipment and materials for x-ray
● Properly, position patients by arranging immobilization and support devices.
● Perform radiation protection techniques to limit exposure to patient and medical
staff. Properly adjust equipment controls, determine proper voltage, and exposure time.
● Responsible for efficiently assisting the Medical Providers by performing a range
of administrative and clinical tasks,
● Completing check in processes including collecting patient balances
● Prepare patient care rooms for examination
● Measure vital signs, and record information on chart/EMR.
● Perform invasive and noninvasive diagnostic tests including eye exams, electrocardiograph, pulse ox, peak
flow/spirometry, inhalation treatment
equipment and blood draws.
● Perform, collect and label CLIA-waived lab tests for send out
● Perform both DOT and Non-DOT urine drug and alcohol tests
● Remove sutures/staples and change sterile and non-sterile dressings.
● Responsible for patient centered communication including:
● Discussing patient balances
● Explain the procedure and treatments that will be performed
● Immediate service recovery for patients that are not satisfied.
● Clean and sterilize both instruments and equipment after use.
● Maintain adequate level of supplies and instruments for use by the facility.
● Demonstrate safe operation of equipment and machinery and follow procedures for reporting and correcting an unsafe
situation.
● Demonstrate importance of continuing education to the performance of responsibilities and growth in profession.
● Participate in Quality Improvement and Mandatory education/training programs.
Education:
Southern New Hampshire
Bachelor's Degree – Business and healthcare administration
Period: August 2026 - present
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