Todd Stein
Biography:
Work Experience: 21.2 years
Work Experience:
Veteran Customer Service Representative with a strong history of over 15 years in high-volume environments, adept at handling complex customer service scenarios. Commanding communication skills and a deep understanding of customer needs and service delivery.
Work history:
Job Title: Front End Courtesy Associate
Company: Mariano's Fresh Market
Period: September 2016 - August 2023
Trainings, Certifications and Licences:
- Grocery Bagging,
Helped customers complete purchases, locate items, and join reward programs.
Welcomed and engaged customers, offering assistance with finding or retrieving merchandise.
Worked flexible schedule and extra shifts to meet business needs.
Drove customer loyalty and consistent sales through friendly service and knowledgeable help.
Job Title: Dog Walker/ Pet Care
Company: Self Employed
Period: September 2009 - present
Role Description:Feed and water animals according to schedules and feeding instructions
Examine and observe animals to detect signs of illness, disease, or injury
Answer telephones and schedule appointments.
Job Title: Customer Service
Company: Doggie Bath House
Period: January 2006 - November 2009
Trainings, Certifications and Licences:
- N/A
Responded to client qwuestions about grooming needs
Balanced register and made bank deposits
Handled cash and credit card transactions.
Job Title: Tax Preparer
Company: Jackson-Hewitt
Period: January 2005 - April 2006
Role Description:Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
Job Title: Customer Service
Company: Pitney Bowes Management Services
Period: October 2002 - March 2003
Trainings, Certifications and Licences:
- N/A
Operated office machines, such as PCs, copiers, and fax machines.
Unloded and hand-sorted large sacks of mail.
Responsible for inter-office mail deliveries.
Job Title: Manager
Company: Postal Plus
Period: February 1993 - December 2001
Trainings, Certifications and Licences:
- Trainig in packing and shipping
Assist customers by providing information and resolving their complaints
Establish or identify prices of goods and services and tabulate bills using internal price lists
Managed personnel, including permanent and seasonal employee registers, and made bank deposits daily; responsible for a flow of up to 25 packages daily, increasing to 100 per day, during busy holiday periods.
Education:
Columbia College
Bachelor's Degree – Communications
Period: September 1989 - January 1993
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