Tanasia Wright-Giles

Biography:

Work Experience: 8.1 years

Work Experience:

My name is Asia, I am a seasoned professional with a diverse background in customer service, management leadership, and insurance. With over 10 years of experience in customer service im addition to management roles, I have developed strong skills in training, coaching, and team development. Additionally, my experience in the insurance field has provided me with a solid understanding of insurance products, policies, and regulations. I have a proven ability to effectively communicate complex information to clients, handle insurance claims, and provide exceptional customer service in the insurance industry. I am now looking to combine my expertise in customer service, management, and insurance to contribute to a dynamic team and further advance my career in the insurance field, or beyond.

Work history:

Job Title: Certified Life Coach
Company: Space and Grace Wellness LLC
Period: November 2022 - present
Role Description:
• Provide clients with health, life, and spiritual wellness coaching in a private, virtual environment

• Responsible for creating all session material, and digital presentations for online Zoom sessions

• Provide group workshops and sessions to local shops as a leader.

• Empower people to live a healthier, happier, more fulfilled lifestyle using holistic approaches

• Handles digital marketing, and website design for the business

• Hosts networking workshops, and B2B advertising
Job Title: Account Manager
Company: Progress Residential
Period: December 2022 - May 2023
Role Description:
• Assisted in developing a new department that could service residents, and recoup late rent from past-due residents.

• Tasked with training new employees and developing training material.

• Set metrics goals, and helped other associates reach those goals

• Used SalesForce to complete all tasks

• Ran financial reports for the market, and exported data to Microsoft Excel daily

• Used Microsoft Office Suite to create presentations for meetings

• Completed Outbound calling campaigns

• Recovered a minimum of 1 Million funds for the business monthly
Job Title: Collections Manager
Company: CarMax Auto Finance
Period: May 2022 - November 2022
Role Description:
• Worked in high-call volume specialty collections and finance department

• Oversaw daily production of high call volume inbound/outbound debt-collecting employees

• Managed a team of 15 people

• Completed monthly reports and employee scorecards

• Ensures employee hours, attendance, productivity, and quality are being monitored

• Handled escalations from irate customers

• Provided feedback and coaching

• Conducted panel-style interviews for potential employees

• Monitor calls using the CallMiner System

• Used Microsoft Office Suite daily

• Accepted payments using IVR

• Used the Kronos software to submit, edit if needed, and track associate attendance

• Used Workday daily for a wide variety of managerial tasks

• Provided support for associates, and aided in their development

• Knowledge of power BI reporting
Job Title: Property Claims Specialist
Company: State Farm Insurance Company
Period: January 2022 - May 2022
Role Description:
• Home and commercial casualty claim specialist.

• Maintained and held all lines adjuster in 15 states including FL designated home state 6-20 license.

• Responsible for file ownership and making complex claims decisions for customers across the country in a high-volume environment.

• Reconciliation of estimates using Xactimate

• Issuing payments, and making outbound calls to insureds and vendors

• Provided professional customer service and empathy to all homeowners
Job Title: Disabled/SSDI
Period: March 2018 - January 2022
Role Description:
Became suddenly unable to work
Job Title: Auto Claims Adjuster
Company: State Farm Insurance Company
Period: June 2016 - March 2018
Role Description:
• Handled high call volume claim calls in a team environment

• Responsible for making complex claims decisions for auto collisions

• I worked closely with vendors, insured, claimants, attorneys, and other outside parties.

• Was responsible for handling subrogation payments and being the team subrogation champion

• Led weekly meetings and huddled

• Exceeded metrics and received promotion in 7 months

• Responsible for training new team members

• Handled SIU indicators and fraud detection
Job Title: Customer Service and Acting Supervisor
Company: Ebix
Period: April 2016 - June 2017
Role Description:
• Received inbound and outbound calls in a very high volume call call center

• Handled Insurance compliance for multiple accounts that included general liability, commercial liability, and additional insureds

• Handled special accounts that clients personally recommended

• Worked special protects for Team managers

• Was involved in training, and call monitoring of incoming agents

• Handled escalated calls

• Developed training materials, and led weekly meetings

Education:

Troy University
Bachelor's Degree – Psychology
Period: August 2019 - present
GED
High School
Period: August 2007

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