Candace Schuman

Work history:

• Job Title: Pro sales

  Company: Home depot

  Period: May 2024 - May 2025

  Role Description:

  Supported sales team by providing product knowledge, boosting client

  satisfaction and retention.

  Collaborated with contractors to enhance sales strategies, achieving

  measurable growth in revenue.

  Utilized analytical skills to identify market trends, improving

  inventory management efficiency.

  Resolved client issues promptly, ensuring a supportive and positive

  customer experience.Provided exceptional customer service, fostering

  strong relationships and enhancing client satisfaction.

  Streamlined product displays, resulting in noticeable increases in customer

  engagement and sales conversions
  

• Job Title: Customer service

  Company: Lowes

  Period: March 2023 - August 2023

  Role Description:

  
  Enhanced service, boosting feedback scores; improved returns, cutting

  wait

  by 27%; resolved issues, raising satisfaction.Provided exceptional

  customer service by actively listening to client needs, fostering a

  welcoming environment that encouraged repeat visits.

  Resolved customer inquiries efficiently, achieving substantial

  improvements in satisfaction ratings and enhancing overall store

  reputation
  

• Job Title: Sales associate

  Company: Kay’s jewelry

  Period: October 2020 - September 2022

  Role Description:

  Increased jewelry sales by analyzing customer needs and implementing

  targeted upselling strategies.

  Managed inventory effectively, maintaining optimal stock levels and

  reducing shortages.

  Enhanced repair and warranty processes to proactively address client

  concerns.

  Achieved monthly sales targets through product knowledge and persuasive

  communication.

  Collaborated with marketing to develop campaigns, boosting seasonal sales

  by 14%
  

• Job Title: Shift lead

  Company: Pilot travel center

  Period: June 2017 - October 2020

  Role Description:

  Led projects under tight deadlines, boosting team efficiency by 2

  0% and

  resolving issues swiftly.

  Implemented loyalty programs to drive sales growth and maintain accurate

  inventory management.

  Analyzed feedback to enhance services, increasing positive reviews by 10%

  and satisfaction rates.

  Coordinated with suppliers to ensure timely stock replenishment, reducing

  out-of

  -stock instances by 25%.

  Mentored new hires, accelerating onboarding and cutting training time by

  30%.
  

• Job Title: Department supervisor

  Company: Home Depot

  Period: August 2009 - March 2017

  Role Description:

  Led team to boost sales by 1

  5% through strategic leadership and effective

  collaboration.

  Enhanced inventory accuracy, cutting discrepancies by 19% with analytical

  methods.

  Implemented weekly reviews, improving project completion rates

  significantly.

  Facilitated team-building, reducing turnover by 1

  5% and strengthening

  team cohesion.

  Trained new hires, cutting onboarding time by 25% and increasing team

  productivity
  

• Job Title: Pilot travel center

  Company: Assistant manger

  Period: November 2003 - August 2009

  Role Description:

  Enhanced customer service, boosting satisfaction by 1

  2% through improved protocols.

  Analyzed sales data to increase profitability by 10%, demonstrating analytical skills.

  Optimized workflows, improving team efficiency by 2

  0% with collaborative strategies.

  Implemented data-driven sales strategies, achieving measurable performance improvements.

  Directed promotional campaigns, exceeding sales targets with enthusiastic leadership
  

Education:

• Lewis university

  Bachelor's Degree – History

  Period: August 2007 - May 2009