Jennifer Troxtell

JENNIFER TROXTELL

Leander, TX 78641 · davisnjenny@yahoo.com · https://www.linkedin.com/in/jennifer-troxtell-2b71282/

 

 

 

 In my pursuit of career fulfillment, I have had the opportunity to work across a range of industries, consistently applying my skills to add value to organizations that I have been a part of. At Columbus Community Center, my ability to innovate processes brought teams together, driving a 30 improvement in weekly productivity. At Daryl Flood, I spearheaded efforts to expand the customer database for direct auto shipments and launched initiatives that strengthened relationships with car hauling companies, fostering goodwill, and boosting sales.While at Employbridge, I discovered my passion for bridging the gap between the employment branches and the technology department, which led to improved usability, accessibility and quicker resolution of pain points in database applications. This resulted in more accurate payroll processing and better time management at branch locations. No matter where I have worked, I have consistently implemented solutions to enhance efficiency, fostered leadership within teams, and supported the growth and development of my colleagues. 

EXPERIENCE

WALMART (CEDAR PARK, TX)

11/2024 TO PRESENT 

DIGITAL SHOPPER

• Order selection/shopping for online orders for various products throughout the store

• Time management to ensure orders picked before delivery time for departure, shipping, or pickup arrival time

11/2024 TO 01/2025

CHECKOUT TA

• Provide assistant to customers using self-check registers, monitor to help ensure shoplifting is discouraged

• Run a manned register as needed

• Help with stocking products by registers, ensuring returns moved to areas to be sorted appropriately for shelf return so sales can take place, answer customer questions as necessary.

 

2/2024 TO PRESENT

HOUND RESCUE, REMOTE, TX

VOLUNTEER WEBSITE EDITOR

• Maintain and update the website with information and photos of hounds in the organization, allowing potential adopters to view available dogs and help them find their forever homes.

 

9/2024 TO 2/2025

SELF-EMPLOYED – CLIENT: KALSI FAMILY

ALGEBRA 1 TUTOR

• Provide Algebra 1 tutoring to a high school student twice a week.

 

 

 

4/2022 TO 12/2024

EMPLOYED – MULTIPLE CLIENTS, AUSTIN METRO, TX

MOTHER’S HELPER

• Provide household assistance to help families enjoy a more comfortable lifestyle. Tasks include washing dishes, folding laundry, and cleaning the house.

• Dog sitting and babysitting as needed.

 

9/2021 TO 10/2021

ARTECH INC., ROUND ROCK, TX

SCAN ADMINISTRATOR

• Effectively retrieved documents from vacated desks for scanning and organized bothdigital and physical files, improving accessibility for local and global departments. 

• Efficiently performed data entry into a cloud-based filing system and developed processes that were adopted as the standard procedure for both physical and digital filing across the team for the project.

• Managed the schedule for routine maintenance of various office equipment.

 

10/2019 TO 8/2021

EMPLOYBRIDGE, COPPELL/ FARMERS BRANCH/ REMOTE, TX

CENTRALIZED PROCESSING COORDINATOR (DATA ENTRY PAYROLL)

• I worked with team members to identify learning needs and improve performance.

• Provided guidance and mentorship to junior staff members.

• Collaborated with department leads and senior management to coordinate operations and drive for improvement.

• Provided guidance and mentorship to junior team members.

• Coordinated office workflow to maximize productivity and labor resources.

 

06/2017 TO 12/2018

DARYL FLOOD RELOCATION, COPPELL, TX

BILLING SUPPORT ASSOCIATE/ BILLER

• Grew customer database for directly shipped autos by gaining nearly 100% in positive reviews written by satisfied customers. 

• In setting a high standard for my own performance, I reached the goal of 99.97% accuracy of all duties performed in my department as well as tasks completed for other departments. 

• Assisted Accounts Payable and Receivable departments for small projects. 

 

 

01/2012 TO 07/2014

COLUMBUS COMMUNITY CENTER, SALT LAKE CITY, UT

PRODUCTION INSTRUCTOR SPECIALIST II (DEPARTMENT MANAGER)

• Managed the digital imaging department, which was a team of up to twenty-five individuals of varying abilities.

• Collaborated ideas and brainstormed accommodations to be inclusive of all individuals and provided guidance to encourage them to go beyond what society limits them to. 

• Designed a database for a one room warehouse for a state program for drug testing project which helped to provide funding for various projects within the nonprofit company. 

• Participated in project management of various projects such as display building, candy packaging, and a 3d digital modelling project with University of Utah that encouraged individuals on the Autism spectrum to participate in a construction experiment which selected one of the participants for an internship with a local construction company.

• Created standard operating procedure documentation for multiple departments as well asmod apt (Motion Analysis) calculations for various tasks at the center.

• Processed Invoices for drug test kit project and assisted the accounting department at quality control with communicating with clients to get unpaid invoices resolved.

 

02/2004 TO 09/2011

KUEHNE & NAGEL, LEWISVILLE, TX

CUSTOMER SERVICE ORDER PROCESSOR 

• Held various positions at this company: Order Selector, Returns Associate, and Super User, but spent majority of the time as a Customer Service Order Processor. Also participated in Inventory, scheduling inbound shipments, training coworkers.

• Built sustainable customer relationships with trust through open and interactive communication.

• ANALYZE TRENDS TO PROCESS ERRORS AND COMPLAINTS TO DEVELOP STRATEGIES FOR IMPROVEMENT.

EDUCATION

BACHELOR’S COMPUTER SCIENCE, TEXAS WOMAN’S UNIVERSITY

GRADUATED

Major: Computer Science, Minor: Math

 

BACHELOR’S INFORMATION SCIENCE, UNIVERSITY OF NORTH TEXAS

GRADUATED

Major: Data Science

 

 

 

 

SKILLS

• Customer Service (email and chat-based)

• Writing Standard Operation Procedure Documentation (SOPs)

• MS Suite (Excel, Word, Power Point)

• Leadership Skills

• Machine Learning

• Migration of data

• Networking

• Retail/ Sales

• Training (Peers and subordinates)

• Computer Programming (C++, Visual Basic)

• Process Improvement

• Big Data

• Research

• Reporting

• Training 

• Warehouse

• Database experience (Marc, Ciel, four site, Oracle, GC3, ERP anywhere, MS Access, SQL server)