Dedric Foreman
Biography:
Work Experience: 2013.2 years
Work Experience:
I am a recent college graduate with a bachelor's degree in criminal justice. I am a highly self-motivated and hardworking professional with experience in customer service and support. I possess strong communication and interpersonal skills. I am familiar with customer service software, conflict resolution, and documentation and control. I am a team player, ready and eager to meet new challenges.
Work history:
Job Title: Internship - Customer Support
Company: Bowie State University
Period: August 2023 - present
Role Description:- Provide customer support, manage records and documents, and assist with answering
non-emergency calls from the public through the campus telephone system. - Provide general administrative support to the department, including managing incoming calls, emails, and correspondence.
- Communicate effectively with callers to ensure all the necessary information is gathered
accurately to avoid mistakes that may compromise the quality of communication. - Maintain accurate records of customer interactions and feedback to improve service quality.
- Responsible for issuing parking permits to eligible students and visitors who require parking
on campus for their vehicles. - Prepare and distribute correspondence memos, letters, and forms, ensuring all necessary
materials are available to staff, faculty, and students.
- Provide customer support, manage records and documents, and assist with answering
Job Title: Internship - Customer Service Rep
Company: Motor Vehicle Administration
Period: July 2019 - August 2021
Role Description:· Answered customers' questions, and provided information regarding licensing policies, procedures, and regulations.
· Assisted an average of 100 customers per day by responding to inquiries and resolving
customer issues in a timely manner.· Performed routine data entry and other office support activities, including creating, sorting,
photocopying, and filing documents.· Ensured all documentation was completed accurately
and in a timely manner.· Utilized a specialized computer system to process requests related to identification
cards, vehicle registration, and vehicle emissions inspection.Job Title: Internship - Office Clerk
Company: Life, Inc.
Period: June 0008 - July 2019
Role Description:· Organized and maintained files and office records ensuring easy retrieval and proper storage.
· Sorted and distributed incoming mail and prepared outgoing mail for the following day.
· Answered telephones to take messages or redirected calls to appropriate colleagues.
· Collected information needed by the office staff and entered data into computers.
· Managed calendars, completed work schedules, and arranged client appointments, as necessary.
Education:
Bowie State University
Bachelor's Degree – Criminal Justice
Period: August 2021 - December 2023
Prince George's Community College
Associate's Degree – Criminal Justice
Period: January 2018 - May 2021
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