Emily Thrower

Work history:

• Job Title: Customer Service Representative

  Company: QVC

  Period: June 2022 - present

  Role Description:

  Ensuring a resolution to each customer inquiry via research within their account, the company knowledge bank and other company provided search tools; adding notation to account accordingly to benefit customer for future reference.
  Assisting customers with accounts, orders, tracking and refunds at point of call, and de-escalation when necessary; utilizing the ability to offer account credit and waive fees when appropriate.

• Job Title: Museum Guest Services Specialist

  Company: Schiele Museum of Natural History

  Period: September 2018 - March 2020

  Role Description:

  Provide information, conduct troubleshooting, answer questions, both in person and by phone, delivering customer service to a variety of tourists and museum constituents.

• Job Title: Guest Services Consultant

  Company: Ideal Image

  Period: October 2016 - January 2018

  Role Description:

  Responsible for ensuring a positive guest experience, building relationships, and selling the value of laser hair removal and other services. Scheduling the guest for follow-up appointments and placing reminder calls. Answering incoming calls, receiving guest payments, upselling additional treatments, and maintaining tally for office supply orders.

• Job Title: Front Desk Associate

  Company: Planet Fitness

  Period: June 2012 - January 2018

  Role Description:

  Organizing paperwork, checking final contracts and memberships for errors, tallying stats, info calls and visit inquiries, usage and growth. Touring prospective members, promoting sales and benefits of memberships offered. 

Education:

• Guilford Tech

  Other – Graphic Design

  Period: August 2000 - December 2002

• West Forsyth High School

  High School – Art

  Period: August 1996 - May 2000